TERMS & CONDITIONS
SWIM SAFELY 2U appreciates that there will be times when it is necessary to cancel a swimming lesson due to illness,severe weather conditions or other events SWIM SAFELY 2U will provide a make-up class when possible, conditions apply.
Due to illness: 6 hours notice is needed ,failure to give advance notice you will be charged as per lesson fee.
Cancellations due to unavailability (holidays,birthday parties)should be made 7 days prior to scheduled class time, however fail to contact us within this time, you will be charged as per lesson fee. *No Refund applicable.
No show does not warrant a refund.
4 lessons to be paid in advance on first day of start up lessons.
If an instructor is either en-route or arrives at your home and there hasn't been sufficient notice of a cancellation from you (sudden thunderstorms excluded) your lesson will be charged and no make-up class can be offered.
When SWIM SAFELY 2U believe the weather is unsuitable to conduct classes, we will contact you to postpone the class. However, we do conduct lessons within different environments, so if we have not contacted you, you must assume that the lesson will go ahead.
If the instructor is unable to teach due to illness or misfortune, you will be contacted ASAP. You will be offered a make-up class.
Newcastle Mobile Swim Teacher